Terms and Conditions

Please note that as an Internet based company the PRIMARY means of contact is via email.
Sales information only via telephone on 01234 344311 (UK calls only)
(Monday to Friday 10am to 4pm).

Payment via PayPal or NOCHEX are the means of payment.

It is our policy only to ship to the VERIFIED card holder address, this is normally done electronically in the event we can not do so it will delay the order and may lead to a request to buy being declined. It is the customers responsibility to ensure the data given is correct with their bank records.

It is the responsibility of the purchaser to ensure that the payment's process without problem, we accept no responsibility for delays caused by payment problems..

We reserve the right to refuse to supply any goods, without explanation.

Cancellations
Any cancellation must be notified in writing / email to service and must be confirmed by ourselves.
Any delivery query, whether shortage or wrong product, must be notified in writing within 3 days of delivery.

All prices exclude delivery service and VAT.

Goods are not sold on a trial basis. It is the responsibility of the customer to ensure that what you are ordering is the correct item.

Delivery

We have a standard UK shipment charge of £3.95 + VAT for all orders up to a value of £30.

Orders above £30 will be shipped to UK mainland address's free of charge using a delivery service which we feel most appropriate.

Export orders are shipped using a carrier of our choice at the following rates:

Order value less than £250.00 - shipment charge £24.95 + VAT
Order value between £250.00 and £1000.00 - shipment charge £12.95 + VAT

Order value over £1000 - shipment is FREE of charge

Orders can be collected from our Kempston warehouse provided reasonable notice is given.

Once an order has been accepted and processed the delivery type cannot be changed and under no circumstances can the delivery address be changed.
Its the responsibility of the customer to be available to receive the goods, in the event of non delivery due to no-one being available to sign / receive them the customer is liable for the return carriage charges in additional to the delivery charges.

We reserve the right to change delivery method, within customer selection, as required.
Were an item is delayed / lost by couriers or Royal Mail their investigation must be completed before replacement can be shipped, if applicable.
Delivery charges for non defective returns may not be refundable.

All prices exclude VAT. Any queries regarding outstanding deliveries or any other outstanding matters
should be emailed as per contact page.
Returns
All returns for whatever reason must be authorised, if goods are returned without authorisation they will be refused.

All goods are guaranteed for 12 months (unless otherwise stated) from date of purchase, for defects in manufacture / materials.

General guidelines

Please remember when you sign for the goods to check that the packaging is intact and sealed / unopened.
If you have any doubts please call for advice.